Frequently Asked Questions

Everything you need to know about your KIKI THE BRAND order.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, swimwear and intimate apparel must have the protective liner intact.

How do I find my perfect size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our high-fashion silhouettes are designed for a true-to-size, tailored fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of purchase by contacting our support team, but once an order has reached the warehouse, it cannot be modified.

Are your materials sustainably sourced?

At KIKI THE BRAND, we prioritize quality and ethics. We work closely with our manufacturers to source premium fabrics and implement small-batch production to reduce environmental waste.